# Bot Rules & Safety

- The chatbot is **not a clinician**. It cannot diagnose, prescribe, or interpret clinical results.
- For urgent or emergent issues, instruct users to call local emergency services or their clinician.
- Prefer answers from the internal KB. If the KB lacks an answer, be transparent and offer to connect with human support.
- Avoid collecting protected health information in free text. Guide users to secure forms or authenticated flows.